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Frequently Asked Questions
THANKS FOR VISITING OUR PAGE!
HERE OUR SOME FAQ’S THAT MIGHT HELP YOU NAVIGATE OUR SITE BETTER:
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HOW ARE ITEMS SHIPPED?WE USE USPS, AND MOST ITEMS UNDER ONE POUND WILL BE SHIPPED FIRST CLASS WITH TRACKING. IF YOUR ITEMS IS OVER THAT IT WILL BE SHIPPED USPS PRIORITY. PLEASE VISIT OUR SHIPPING POLICY PAGE FOR MORE INFORMATION.
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WHEN WILL MY ITEM(S) GET TO ME?PLEASE WAIT AT LEAST 3-5 BUSINESS DAYS TO GET YOUR PACKAGE AFTER IT HAS LEFT OUR WAREHOUSE.
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HOW DO I CANCEL AN ORDER?WE AIM TO PROCESS ORDERS SAME DAY. WE DO NOT ALLOW THE CANCELATIONS OF ORDERS. IF YOU PURCHASE THE WRONG SIZE OR COLOR, PLEASE CONTACT OUR CUSTOMERS SERVICE DEPARTMENT. HOWEVER, WE CAN NOT PROMISE THAT YOUR ERROR WILL BE CORRECTED DURING THE SHIPMENT PROCESS.
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DO YOU GIVE REFUNDS?UNFORTUNATELY WE DO NOT. ITEMS CAN BE RETURNED FOR STORE CREDIT ONLY. PLEASE VISIT OUR RETURN POLICY PAGE FOR MORE DETAILS.
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CAN I CALL TO ORDER?CAN I CALL TO ORDER? NO WE DO NOT OFFER PHONECALL ORDERS.
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DO YOU HOLD ITEMS?NO, UNFORTUNATELY NOT. WE HAVE A HIGH TURNOVER OF PRODUCT SO WE CANNOT HOLD ITEMS. IF YOU ARE UNSURE ABOUT PURCHASING BECAUSE OF THE FIT, OR HAVE QUESTIONZS,PLEASE SEND US AN EMAIL,
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HOW DO I TRACK MY ORDER?ONCE YOUR HAS BEEN SHIPPED YOU WILL BE EMAIL AND/OR TEXT WITH YOUR TRACKING INFORMATION. PLEASE ALLOW 24-48 BUSINESS HOURS FOR YOUR SHIPMENT DETAILS TO UPDATE WITH USPS WITH USPS.
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I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?IN THE EVENT THAT YOU RECEIVE A DAMAGED ITEMS, PLEASE SEND US AN EMAIL AS SOON AS POSSIBLE AND PROVIDE A PHOTO OF THE DAMAGED ITEMS. IF APPLICABLE, WE WILL KINDLY PROVIDE A RETURN SHIPPING LABEL SO THAT YOU CAN SEND YOUR ITEM BACK. PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR DAMAGES THAT OCCUR AFTER WEARING OR WASHING THE ITEM.
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WHY WAS MY ORDER CANCELED?DUE TO AN UNFORESEEN EVENT, THE ITEM YOU ORDERED SUDDENLY BECAME OUT STOCK AND IS NO LONGER AVAILABLE. WE PROMISE THESE CASES ARE RARE. HOWEVER, IF AN ITEM IN YOUR ORDER DOES BECOME UNAVAILABLE, YOU WILL BE CONTACTED WITHIN 24 TO 48 HOURS ABOUT THE CANCELLATION. IF YOUR ORDER CONTAINS ADDITIONAL ITEM WILL BE REMOVED FROM YOUR ORDER. IF YOUR ORDER IS FLAGGED AS FRAUDULENT, YOUR ORDER WILL BE CANCELLED IMMEDIATELY.
IF YOU STILL NEED ADDITIONAL ASSISTANCE,
PLEASE CONTACT US HERE.
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